According to Philadelphia racked, UNIQLO, the world casual wear fashion retailer under Fast Retailing Co., Ltd focuses on customer service and in-store experience to manage “customer buying process” from the beginning until the end of service in Japanese standard. The company creates "employee practice" as the management principle rules to make its business systems perfect and customer complaints are easily handled.
In each day, customer advisers must repeat the six standard phases to greet and
interact with shoppers as the following
“Hello, my name is ........., how are you today?”
“Did you find everything you
were looking for?”
“Let me know if you need
anything. My name is ....."
“Thank you for waiting.”
“Did you find everything you
were looking for?”
“Good-bye, we hope to see you
again soon.”
Pictures from :
http://www.thestar.com.my/story/?file=%2F2010%2F11%2F17%2Fcentral%2F7422448&sec=central
http://www.fastretailing.com/employment/en/uniqlo/au/storestaff/
http://www.comchest.org.sg/GivingAsACorporate/ThankYouPartners/SpecialNeedsStudentsShopatUniqlo/tabid/833/Default.aspx
http://www.uniqlo.com/us/storestaff/profiles/images/profile03_img01.jpg
http://asia.nikkei.com/Business/Trends/Business-bustling-in-booming-Philippines
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